Privacy Policy

Last updated: November 19, 2024

This Privacy Policy describes the collection, use, and disclosure of your information when you use the services provided by Firstview Smart Solution (“Company”, “We”, “Our”) and outlines your privacy rights and how the law protects you. By using our services, you agree to the collection and use of information as outlined in this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with capitalized letters have meanings defined in the following conditions. The definitions apply equally in the singular and plural.

Definitions

  • Account: A unique account created for you to access our services or parts of our services.
  • Company: Firstview Smart Solution, located at Ground Floor, No. 17, Property No. 86, Kadugonahalli, Shahin Taj 17th Cross, Bangalore, Karnataka 560045.
  • Cookies: Small files placed on your device containing browsing history and other data used to track activity.
  • Device: Any device used to access the service (computer, smartphone, tablet, etc.).
  • Personal Data: Any information that identifies or can be used to identify an individual.
  • Service: The doorstep appliance repair services provided by Firstview Smart Solution.
  • Service Provider: Third-party individuals or companies employed by the Company to assist in delivering services on our behalf.
  • Usage Data: Data collected automatically through the use of our services, such as IP addresses and page visits.
  • Website: The online platform, accessible at Customer Care for Unique.
  • You: The individual using the service or the company on behalf of whom such services are being used.

Collecting and Using Your Personal Data

Types of Data Collected

  1. Personal Data

While using our service, we may ask you to provide personally identifiable information. This includes, but is not limited to:

  • First name and last name
  • Phone number
  1. Usage Data

Usage Data is automatically collected when using the service and may include information such as:

  • Your device’s IP address, browser type, and browser version
  • Pages of our service that you visit, time and date of visits, time spent on those pages
  • Device-specific information (e.g., mobile device ID, mobile operating system)

We also collect information related to the use of the service through cookies and similar technologies.

Tracking Technologies and Cookies

We use cookies to improve and analyze the service. These cookies may include:

  • Session Cookies: These are temporary cookies that expire when you close your browser.
  • Persistent Cookies: These cookies stay on your device even after you close your browser to remember your preferences.
  • Web Beacons: Small electronic files used to track the activity on our website and provide better insights into how users interact with the content.

You may choose to disable cookies in your browser settings. However, some features of the website may not function properly without cookies.

Use of Your Personal Data

We may use your personal data for the following purposes:

  • To provide and maintain our service, ensuring smooth and efficient delivery of our repair services.
  • To contact you regarding service updates, appointment reminders, and promotions via phone or email.
  • To process payments for services rendered, including invoicing and customer support.
  • To send marketing communications about similar services that may interest you, provided you have opted-in to receive such information.
  • For business transfers: In case of a merger or sale of assets, your personal data may be transferred as part of the transaction.

We may also use your data for internal business analysis, service optimization, and improving customer experience.

Google Ads Advertising

We advertise our services through Google Ads to reach potential customers and promote our home appliance repair services. When you visit our website or use our services, Google may use cookies to display ads based on your past interactions with our website or other websites.

These ads may be shown to you on Google’s advertising network or on other websites. However, we do not collect any personal information directly through Google Ads. Google handles the advertising data independently, and you can manage your Google ad preferences through your Google account settings.

Sharing Your Personal Data

We do not share your personal information with third parties except for the following:

  • With Service Providers: Trusted third-party companies who help us deliver repair services (e.g., technicians).
  • For business transfers: In case of a merger, acquisition, or asset sale.
  • With affiliates: We may share your data with affiliated companies that help in service delivery but will ensure they comply with this Privacy Policy.
  • With your consent: We may share your personal information for any other purpose with your consent.

Retention of Your Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If we are legally required to retain data (e.g., for tax or regulatory purposes), we will keep it for the period required by law.

Transfer of Your Personal Data

Your data may be processed and stored in locations outside of your state, province, or country. If your personal data is transferred, we will ensure that proper security measures are in place to protect it according to this Privacy Policy.

Your Rights

You have the right to access, correct, or request the deletion of your personal data. You can do this by:

  • Updating or deleting your information directly through our service if you have an account.
  • Contacting us to request changes to your data or to request that your data be removed from our records.

Security of Your Personal Data

We implement commercially acceptable security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Children’s Privacy

Our service is not intended for individuals under the age of 13, and we do not knowingly collect personal data from children under 13. If you are a parent or guardian and you believe we have collected such information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us: